Using Chat GPT in library services

Document Type : Extension

Authors

1 Associate Professor, Rangeland Research Division, Research Institute of Forests and Rangelands, Agricultural Research, Education and Extension Organization (AREEO), Tehran, Iran

2 Rangeland Research Division, Research Institute of Forests and Rangelands, Agricultural Research, Education and Extension Organization (AREEO), Tehran, Iran

Abstract

Artificial intelligence produces intelligent machines capable of performing tasks that require human intelligence. GPT is an advanced language processing model based on artificial intelligence that produces human-like texts based on deep learning algorithms depending on input data. Chat GPT is a "chatbot" that answers any question and understands complex topics in specialized fields with its outstanding hybrid and linguistic capabilities. This article examines the possibility of using Chat GPT in providing library reference and information services. It points out the benefits and potential challenges of its use in response time, quality of responses, and librarian workload. Although Chat GPT can be a valuable tool in providing library reference services, especially in answering simple questions, it cannot substitute for competent reference librarians since librarians offer more complex answers by interacting constructively with users.

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History

  • Receive Date: 09 December 2023
  • Revise Date: 01 January 2024
  • Accept Date: 09 February 2024

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